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Return & Refund Policy

Return and Refund Policy

Returns & Refunds

We must be notified within 14 days of product receipt via email to sales@americanwindowsonline.com and a picture of the damage is required. To initiate a request email sales@americanwindowsonline.com or call 920-475-6565.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


If your order is cancelled after 48 hours, there will be a $7.00 cancellation fee



You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Custom Sized Windows

We do not accept returns of undamaged custom sized units. Standard sized product may be returned at the customers expense, and if we receive the product back undamaged we will refund the purchase price less the original shipping and a 10% restocking fee.


Contact Us

If you have any questions on how to return your item to us, contact us via email at sales@americanwindowsonline.com or call 920-475-6565.

Proudly Serving the Contiguous United States


  • Alaska
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American Windows LLC Service Area